Customer Support

Phone Support:
888-836-3391
M - Th 9:00 AM to 7:00 PM EST and Fri 9:00 AM to 5:00 PM EST

E-mail Support:
service@hotdealshop.com

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General Purchase Information

Please note that for security purposes your billing and shipping information must match.  If your billing and shipping addresses do not match, we may ask that you send us a copy of your driver's license which must match the name and billing address of the order.  We may also ask for a copy of the front or back of your credit card. 

If you wish to have an item delivered to a PO BOX, there will be an extra $5 processing charge for sending your item via USPS (which is not the carrier which we normally use and is the only carrier that delivers to a PO Box).

Hot Deal Shop Returns Information

You may return any merchandise purchased from Hot Deal Shop by mail provided

that the return meets the guidelines described below. 

Return Policies for Non-Defective Items

You will be responsible for all shipping and insurance charges for returns, unless

 otherwise indicated. If you choose not to insure your package, and we do not

accept return of the product, you will be responsible for any loss or damage.  All

non-defective returns authorized by Hot Deal Shop, whether opened or unopened,

will be assessed a minimum 15% restocking fee, and must be authorized for return

within 15 days from date of receipt. No refunds, exchanges or credits will be issued

after such 15 day period. Authorization may be obtained by calling Customer

Service at 888-836-3391 or by e-mail at service@hotdealshop.com. Customer will

be issued a Return Merchandise Authorization (RMA) which is valid for 5 days.

Failure to return a product within the 5 day authorization period will be deemed to

be an acceptance of the product.  Please allow 30 days (not including delivery time

for mail refunds) from when we accept your returned product for the processing of

your credit.  Additional charges may be assessed for products returned with any

missing items, such as manuals and accessories.

Defective/Dead on Arrival (DOA) Merchandise

DOA products must be reported to Customer Service at 888-836-3391 or by email to service@hotdealshop.com within the first 2 days of receipt and, if deemed by us to be
defective, may be replaced at our sole discretion. Some manufacturers require DOAs
to be handled directly with the manufacturer, and in these cases, we will provide the
contact information. DOA returns that prove through testing not to be defective are
subject to a minimum 15% restocking fee. After 30 days, the manufacturer's warranty
process must be followed.

Products Damaged During Shipping

All packages shipped from Hot Deal Shop are inspected prior to shipment. However,
from time to time, damage during shipping may occur. Packages that are obviously
damaged should be refused upon original delivery attempt. If the package is
accepted, then any damage should be noted on the carrier delivery record prior to
the driver leaving your premises. Any hidden or internal damage to any product
must be reported to Customer Service at 888-836-3391 or or by email to
service@hotdealshop.com within the first 3 days of receipt to arrange for a carrier
inspection and return of the damaged product(s). Please save the product, the
shipping carton and all manufacturer packaging.  Timely receipt of this information is
necessary for Hot Deal Shop to file a damage claim.  Failure to notify Hot Deal Shop
of damage within this time period will be deemed an acceptance of the product, and
standard return policies will apply.

Refused Orders

All refused orders (for reasons other than shipping damage) will be subject to a
minimum 25% restocking fee. Shipping charges are not refundable if shipment is
refused at the time of delivery. In addition, refused orders will be subject to additional
shipping charges to cover the cost of returning the products to Hot Deal Shop.

No Return/Exchange Will Be Issued On: